We process your orders within 1 to 2 business days . Sometimes this time may be slightly longer depending on the number of customers and we apologize in advance.
On average, our customers receive their orders within 7 to 9 days . The store's official shipping times are 10 to 15 days. More details here .
We offer free home delivery. More details here .
Your security is our priority. Yes, data transmission is encrypted so your information remains secure.
Your payment is processed by a security certified partner .
Convinced of our products , we have extended your legal rights from 14 days to 30 days , so no risk! More details here .
We offer tracked shipping . Your order tracking information will be sent via email and you will be able to track your package directly on our website at: Track My Order .
Your order may take longer than expected.
Unfortunately, we do not have complete control over the delivery process.
Please contact us at info.unefia@gmail.com and we will do our best to resolve the issue.
We only replace an item if it is defective or damaged .
If in this case you wish to exchange it for the same item, we recommend that you:
- take a photo or video of the defective or damaged item,
- send it to us by email at info.unefia@gmail.com
- to inform us of your complaint.
Once your return has been inspected, we will contact you to process the refund .
The refund will be made to the payment method used when you paid. More details here .
We recommend that you contact us immediately at the following email address: info.unefia@gmail.com so that you can modify your order in time.
If the package has already been shipped, we will unfortunately not be able to make any changes.
If the product is returned, we will contact you to decide what to do next. Please note that shipping costs will not be refunded.
